J.L. Childress Co. Inc has been serving the juvenile industry as a manufacturer for over 20 years. We take great pride in our products and stand behind their craftsmanship 100%. If you have a problem or defect with a J.L. Childress product, please contact us at 1-800-720-5031, or email us at info@jlchildress.com.

Please note that this guarantee does not cover damages caused by improper care, accidents, or natural breakdown of the materials over extended time and use. Improper care, or misuse, can include damage caused by airlines or other common carriers. Be sure to inspect your travel bags when they are returned to you. If you notice damage caused by the airline, we suggest that you file your claim with the carrier before leaving the airport.

Products found to be defective in craftsmanship will be repaired or replaced at our discretion.