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FAQs


Will my stroller fit in your travel bags?

With J.L. Childress, you can find a stroller travel bag to fit EVERY size, shape and style of stroller. Unlike the stroller manufacturers, we’re thinking about the stroller (or strollers!) you own today, and the stroller you might own in a few years. Our bags are universal and designed to fit as many different strollers as possible. Click here to access our Stroller Compatibility Chart to see which bags are compatible with your stroller.


Will my car seat fit in your travel bags?

With J.L Childress, you can find a car seat travel bag to fit EVERY size, shape and style of car seat. Unlike the car seat manufacturers, we’re thinking about the car seat you own today, and the car seat you might own in a few years. Our bags are universal and designed to fit as many different car seats as possible. Click here to access our Car Seat Compatibility Chart to see which bags are compatible with your seat.


The dimensions of your car seat travel bag seem too small. Will it fit my car seat?

The dimensions of our heavy-duty car seat travel bags can be deceiving. The bags are designed with a unique shape that provides a custom, streamlined fit to support the weight distribution of the car seat, making it easier for you to carry or pull the travel bag. We’ve tested tons of car seats to make sure they fit and encourage you to check out our Car Seat Compatibility Chart to see which bags are compatible with your car seat.


Where can I buy J.L. Childress products?

We are very proud that J.L. Childress products can be found in national and independent baby and children’s retailers across the country, as well as select retailers in Canada and other parts of the world. Click here to locate the retailer nearest you. You can also buy J.L. Childress products at several online retailers.

If you can’t find a product in your local store, tell us! We’d love to know and will contact that store and see if we can start working together. Please email service@jlchildress.com with suggestions.


What kind of warranty does J.L. Childress offer?

For over 30 years, families have trusted J. L. Childress to make high-quality products that are practical and multi-functional. We take great pride in the quality of our craftsmanship and stand behind our products 100%. You can read all about our product warranty on our Customer Service page.


How do I return a product?

Please refer to our Customer Service page for information on how to return products.


Can I get a replacement strap or buckle?

If you’ve lost your shoulder strap or need replacement straps or buckles, please contact us at service@jlchildress.com.


How can I carry J.L. Childress products in my store?

If you’re a retailer and would like information on how to carry J.L. Childress products in your store, please email service@jlchildress.com.


Contact us with comments or additional questions

If your question is not answered in the FAQs or if you have other comments, concerns or feedback, please feel free to get in touch with us:

E-mail: service@jlchildress.com

Phone: 800-720-5031 or 714-939-9376
(Monday-Friday 9AM-4PM Pacific Standard Time)